|
|
||||||||||||
|
Ensuring that your order email reaches you Due to the amount of junk email (Spam) being sent over the Internet, some email providers now have "Spam filters" which attempt to block emails which they consider to be junk. Unfortunately, this means that the email we send you containing your serial number and download link may sometimes be wrongly classified as spam, and therefore may never reach you. We make every effort to get your email to you, however if your email provider chooses to block it there is sometimes little we can do. However, there are a few things you can do to ensure your email gets to you: 1. Configure the Spam filters Many email providers which you use through a web browser (like Hotmail) allow you to configure the Spam filters, to allow email from a specific user or a website. This may be reffered to as a "Custom Sender List", "Safe list" or "White list" depending on who provides your email service. You must add the email address greg@inertiasoftware.com or the website inertiasoftware.com to this list. 2. Add us to your address book If you tried the above, but it didn't work then you may wish to try adding greg@inertiasoftware.com to your address book, or list of known senders. Again, this will vary depending on who provides your email. After you have changed your email options, go to our support page (click here) and get it to re-send your order details. If you continue to have problems, then please contact your email provider. |
|
|||||||||||
|
||||||||||||
