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Ensuring that your order email reaches you
Due to the amount of junk email (Spam) being sent over the Internet, some email providers now have "Spam filters" which attempt to block emails which they consider to be junk.Unfortunately, this means that the email we send you containing your serial number and download link may sometimes be wrongly classified as spam, and therefore may never reach you. We make every effort to get your email to you, however if your email provider chooses to block it there is sometimes little we can do.
However, there are a few things you can do to ensure your email gets to you:
1. Configure the Spam filters
Many email providers which you use through a web browser (like Hotmail) allow you to configure the Spam filters, to allow email from a specific user or a website. This may be reffered to as a "Custom Sender List", "Safe list" or "White list" depending on who provides your email service.You must add the email address greg@inertiasoftware.com or the website inertiasoftware.com to this list.
2. Add us to your address book
If you tried the above, but it didn't work then you may wish to try adding greg@inertiasoftware.com to your address book, or list of known senders. Again, this will vary depending on who provides your email.
Specific instructions for Hotmail, MSN, AOL and Yahoo
For Yahoo!
To create a filter that sends email from us straight to your Inbox:
1. Login to Yahoo Mail.
2. Click on "Mail Options" (on the right hand side of your screen).
3. Click on "Filters" (on left hand side of screen).
4. Click "Add" button.
5. Assign a name for this filter: "Inertia Software".
6. Underneath the heading "if all of the following rules are true..." go to the top row labeled "FROM header." Next to this you will see a drop down menu. Make sure to select "contains", then simply type in greg@inertiasoftware.com into the box provided.
7. At the bottom, where it says "Move the message to:", select "Inbox" from the drop-down menu.
8. Click the "Add Filter" button at the bottom to add this filter.
9. Click here, and enter your email address to get your order details re-sent to you.
For Hotmail/MSN
*To add our email address to your "Safe List":
1. Login to your Hotmail or MSN Mail account.
2. Click on "Options."
3. Click "Junk Mail Protection".
4. Click on "Safe List."
5. In the box provided, type in inertiasoftware.com.
6. Click the "Add" button.
7. When you see the address you entered in the Safe List box, click on the "OK" button.
8. Click here, and enter your email address to get your order details re-sent to you.
For AOL
To add our email address to your Address Book or Custom Sender List:
*AOL9.0:
1. Click the "Spam Controls" link (lower right area of your inbox).
2. When the "Mail & Spam Controls" box appears, click "Custom sender list".
3. Choose "allow email from " option
4. Add inertiasoftware.com to the list.
5. Click "Add", then "Save".
6. Click here, and enter your email address to get your order details re-sent to you.
*AOL 7 & 8:
1. Go to Keyword Mail Controls.
2. Select the screen name you are using to receive email.
3. Click "Customize Mail Controls For This Screen Name."
4a. For AOL version 7.0: In the section for "exclusion and inclusion parameters", include the following domain: *@inertiasoftware.com
4b. For AOL version 8.0: Select "Allow email from all AOL members, email addresses and domains."
5. Click on "Next" until the "Save" button shows up at the bottom.
6. Click "Save."
7. Click here, and enter your email address to get your order details re-sent to you.
For Yahoo!
To create a filter that sends email from us straight to your Inbox:
1. Login to Yahoo Mail.
2. Click on "Mail Options" (on the right hand side of your screen).
3. Click on "Filters" (on left hand side of screen).
4. Click "Add" button.
5. Assign a name for this filter: "Inertia Software".
6. Underneath the heading "if all of the following rules are true..." go to the top row labeled "FROM header." Next to this you will see a drop down menu. Make sure to select "contains", then simply type in greg@inertiasoftware.com into the box provided.
7. At the bottom, where it says "Move the message to:", select "Inbox" from the drop-down menu.
8. Click the "Add Filter" button at the bottom to add this filter.
9. Click here, and enter your email address to get your order details re-sent to you.
For Hotmail/MSN
*To add our email address to your "Safe List":
1. Login to your Hotmail or MSN Mail account.
2. Click on "Options."
3. Click "Junk Mail Protection".
4. Click on "Safe List."
5. In the box provided, type in inertiasoftware.com.
6. Click the "Add" button.
7. When you see the address you entered in the Safe List box, click on the "OK" button.
8. Click here, and enter your email address to get your order details re-sent to you.
For AOL
To add our email address to your Address Book or Custom Sender List:
*AOL9.0:
1. Click the "Spam Controls" link (lower right area of your inbox).
2. When the "Mail & Spam Controls" box appears, click "Custom sender list".
3. Choose "allow email from " option
4. Add inertiasoftware.com to the list.
5. Click "Add", then "Save".
6. Click here, and enter your email address to get your order details re-sent to you.
*AOL 7 & 8:
1. Go to Keyword Mail Controls.
2. Select the screen name you are using to receive email.
3. Click "Customize Mail Controls For This Screen Name."
4a. For AOL version 7.0: In the section for "exclusion and inclusion parameters", include the following domain: *@inertiasoftware.com
4b. For AOL version 8.0: Select "Allow email from all AOL members, email addresses and domains."
5. Click on "Next" until the "Save" button shows up at the bottom.
6. Click "Save."
7. Click here, and enter your email address to get your order details re-sent to you.
