Ensuring that your order email reaches you
Due to the amount of junk email (Spam) being sent over the Internet, some email
providers now have "Spam filters" which attempt to block emails which they
consider to be junk.
Unfortunately, this means that the email we send you containing
your serial number and download link may sometimes be wrongly classified as spam,
and therefore may never reach you. We make every effort to get your email to you,
however if your email provider chooses to block it there is sometimes little we
can do.
However, there are a few things you can do to ensure your email gets to you:
1. Configure the Spam filters
Many email providers which you use through a web browser (like Hotmail)
allow you to configure the Spam filters, to allow email from a specific user or a website. This
may be reffered to as a "Custom Sender List", "Safe list" or "White list" depending on who provides
your email service.
You must add the email address greg@inertiasoftware.com or the website
inertiasoftware.com
to this list.
2. Add us to your address book
If you tried the above, but it didn't work then you may wish to try adding greg@inertiasoftware.com
to your address book, or list of known senders. Again, this will vary depending on who provides your email.
How do I get my order details resent?
After you have changed your email options, go to our support page (click here)
and get it to re-send your order details. If you continue to have problems, then please contact your email
provider.
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