Find helpful information about the game below. If you need to ask us a question use the "Contact us" link in the game's menu.
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Gameplay
How do I move around the puzzle?
On mobile/tablet
Once you’ve zoomed in, you can use one or two fingers to drag the puzzle around. You can also turn off one finger movement under the menu in 'Settings'.
On a computer
Once you’ve zoomed in, click with your mouse to drag the puzzle around. You can turn off left-click to move in the settings, and if this is turned off you can use right-click to move.
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Can I stop the puzzle from moving around when I'm picking up and moving pieces?
Yes!
In the game's settings you can turn off 'One finger movement' or 'Left click to move' if you're accidentally moving the puzzle when trying to place a piece. If you turn these options off, you can move around the puzzle by using two fingers on mobile, or right click on a computer, and dragging the screen around.
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How do I rotate the pieces?
In Just Jigsaws, all the pieces are already the correct way up so there is no need to rotate them!
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Can I select more than one piece at once?
Yes! Simply click or tap on the background and drag the box that appears over all the pieces you want to select.
You can then move these pieces together in the normal way. When you’ve finished, click/tap anywhere on the background or on another piece to stop selecting these pieces.
If this feature is not working for you, please check that 'Scroll with left mouse button' (on computer) or 'Scroll with one finger' (on mobile) is turned off in your settings, as this will disable the option to select multiple pieces.
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Can I stop the pieces locking into place on the play area?
When you put pieces in the correct position on the play area they will lock into place – you can turn this option off under 'Settings' in the menu.
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How do I find the last few remaining pieces?
Sometimes pieces are hidden underneath the puzzle, or at the very edges of the play area. Don’t worry, there are no missing pieces in Just Jigsaws!
To help you find that pesky last piece you can use the ‘Arrange at edge’ button, which should bring the piece to the edge of your puzzle – make sure your puzzle is placed in the middle of the play area, in the box or on top of the preview.
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How do I change the background color of the play area?
Head to the 'Settings' section in the menu - here you can change the background color/texture.
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How do I hide or delete puzzles from my collection?
You can hide all your completed puzzles by checking the box next to ‘Hide completed puzzles’ in the three dots menu in the top right of your puzzle collection. This will hide all the puzzles you’ve already finished, but allow you to easily go back and do them again later if you want to, by un-checking the box.
You can also delete puzzles from your collection. First, find the puzzle you want to delete and click on it.
Then click the three dots in the top right, where you'll find the option to delete the puzzle.
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I deleted some puzzles from my collection but I want them back now.
You can restore all of the puzzles you've previously deleted from your collection from the 'Settings' section of the menu.
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How do I use albums in my puzzle collection?
Whenever you get a new puzzle it will already be in an album. You’ll also be asked to pick an album when you create your own puzzle.
You can move a puzzle to a different album whenever you wish - to do this, first, find the puzzle you want to move and click on it. Click the three dots in the top right and click 'Move to album...', then just choose the album you want to put the puzzle into.
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Can I play a puzzle more than once?
You sure can! You can play a puzzle as many times as you wish. To play a puzzle again, just open it from your collection again as normal. You'll need to make sure 'Hide completed puzzles' isn't checked in your collection, under the three dots in the top right.
Note that you will only receive a reward of Coins the first time you complete each puzzle.
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How do I get more puzzles?
To purchase more puzzles with your Coins, go to the menu and tap 'Get new puzzles'. This will open the puzzle store. Puzzles are sold in sets, normally containing 12 patterns. Once you see a set you like, you can tap on it to preview the puzzles in the set before purchasing. The preview will also show the maximum number of pieces in each puzzle.
You can hide and favorite sets here too, just tap the three dots in the top right when previewing a set. Hiding it will stop it showing in your store, unless you unhide it or check the 'Show hidden sets' box under the three dots when in the store.
The sets in the store can be sorted by lots of options including with 'Newest' or 'Favorites' at the top, so that you can quickly find the sets that you want.
If you don’t have enough Coins to purchase a set, you can purchase extra Coins if you don’t want to wait until you’ve earned enough.
Sets that you have already purchased will no longer show in the store, so no need to worry about purchasing the same set twice.
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Can I make my own puzzles?
You absolutely can! You can make one puzzle a day for free, and then as many more as you would like for 250 Coins each.
To create a pattern, go to the game's menu click the ‘Create puzzle’ button. You’ll then be able to choose an image from your device to upload and make into your very own puzzle.
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How is the reward determined for each puzzle I complete?
The reward you receive for completing a puzzle is set in advance for each puzzle based on the set it was purchased in. The time you take to complete a puzzle won’t affect the Coins you receive. Puzzles you’ve made yourself or received as a gift reward 15 coins.
You will only receive Coins the first time you complete a puzzle.
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How does the daily reward work?
Each day that you log in to the game you will automatically receive 25 free Coins. You don’t have to do anything to get these Coins except open the game!
There are two ways you can increase this to get extra free Coins:
1. If you have purchased Coins via an in-app purchase any time within the last year you will automatically get 40 free Coins a day instead of 25! This lasts a whole year from your most recent purchase, and you don’t have to do anything extra to claim the Coins – just log in!
2. If you haven’t purchased Coins within the last year, you may see the option to watch adverts on some mobile devices. Watching an advert will increase your free Coins for the day that you watch the advert. The amount your Coins will increase by will be shown before you watch the advert, and you can watch up to two adverts per day. These adverts are completely optional. Please note that adverts are not always available – if they are available for you the option will appear in the Daily Reward window that pops up when you open the game.
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Can I play the game with friends?
You and your friends can send and receive puzzles between one another when you both play linked with Facebook. Your Facebook friends should appear automatically if they also play the game - there's no need to add or invite them within the game itself.
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How do gifts work in the game?
You can send and receive gifts (puzzles that you have created) in the game with your friends. To send a puzzle to your friends, find the puzzle in your collection and click on it. You'll see a friends icon in the top right - click this and you can choose which friends to send the puzzle to. If you already have a puzzle open, you can also send it to your friends by clicking 'Send to a friend' in the menu.
You can accept one puzzle from your friends for free every day. After this, you can accept as many more as you like for 250 coins each.
Jigsaws will stay in your gift box for up to 30 days. After this time, any unclaimed jigsaws will be removed. This limit is necessary to avoid a build-up of too many jigsaws on our servers and to avoid loading issues with the game.
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Do I need to be connected to the internet to play?
No. Once you’ve installed Just Jigsaws and started playing you’ll be able to play offline next time. You can’t buy or make new puzzles or receive Coin rewards in offline mode but you can play puzzles that you already have in your collection.
You will need to go back online to get more puzzles or to claim your rewards for completing puzzles.
When you first start playing, any new puzzles you buy will be 'auto-cached' - this lets you play them offline. Once you complete a puzzle it will be 'auto-uncached' to clear space on your device. You can turn both of these options off under 'Settings' in the menu. You can also remove all downloaded copies of completed puzzles from your device here.
If you want to check which puzzles in your collection are available to play offline, go to your collection and click the three dots in the top right, and choose 'Show offline availability' - any puzzles that aren't available for offline play will then become grayscale and blurred. It may take a short while to download newly purchased puzzles for offline play, so if you're taking a trip without internet we recommend checking this before you go.
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How do I save my progress?
Your puzzle progress should automatically save but this progress will normally only be available on the device where you made the progress. If you play across multiple devices you will want to use the 'Save position' button available in the game's menu. You can also use this button if you're finding that your progress on a puzzle is lost when you go back to the game.
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Technical Support
I’ve not received the Jigsaw Coins that I purchased, what should I do?
Please check your internet connection, as the game needs a stable connection to deliver Coins. Then try turning your device off and on again and see if this makes the Coins appear.
If your Coins do not appear, please use the 'Contact us' button in the game's menu to let us know what happened – this button will send us your player ID so we can locate your account. Make sure to tell us the exact amount of Coins you purchased. Please also attach a copy of your receipt or order confirmation for the purchase and we can then get the Coins added for you.
The receipt for your purchase will have been emailed to the account used to make the purchase. You can take a screenshot showing the order number and Coin amount and attach this when you contact us. You can also wait for our first reply then forward the email straight to us.
If you can’t find your email receipt or it does not show the Coin amount, you can find your receipt in your account instead. See below for how to do this.
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On iOS - Go to your purchase history and find the Just Jigsaws order. Take a screenshot that shows the Order ID and the amount of Coins purchased. On Android - Go to payments.google.com and sign in with your Google account. You should see a list of all your purchases under 'Activity' - click the one for Just Jigsaws and info will appear. Take a screenshot that shows the Transaction ID and the amount of Coins purchased. On Kindle - Go to your Amazon order history (US, UK) and find the Just Jigsaws order. Take a screenshot that shows the Order # and the amount of Coins purchased.
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Please note that we’re available during UK office hours; we always endeavour to reply as soon as possible, and thank you for your patience.
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I’m having trouble loading the game, what should I do?
If you are playing on mobile/tablet
Please try re-starting the app – make sure to fully close it, not just minimize it. If this doesn’t help, please make sure you have the latest version of the game installed.
If you are playing on PC/laptop
There are several suggestions/troubleshooting options you can try when your Facebook game is not loading. Please try the following steps:
1. We recommend that you, first of all, try playing in another browser (E.g if you are using Microsoft Edge for example, then try Google Chrome, Mozilla Firefox, or Opera and vice versa.)
2. Now please visit this link for help in clarifying whether your browser is all up to date. If the browser is not up to date then simply click on the Update button to install the latest version.
3. We also recommend closing all extra tabs and other programs whilst you play as these can often negatively impact the browser performance.
4. Also make sure that you clear the browser cache regularly.
Still not working? Facebook or Just Jigsaws might be having server problems, so wait for a while and try again. If all else fails, let us know and we will try and help you further.
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I have lost my game progress, what should I do?
It’s likely that your progress has been stored safe and sound if you played linked with your Facebook, Apple, Google Play Games or Amazon account. In most cases, just link your game back to the relevant account and you should see your progress again.
If you were playing as a Guest or have linked back to the relevant account but still can’t see your progress please Contact us and let us know the player ID number currently showing in your game and we will do our best to try and locate and restore your progress.
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I have an Apple Mac computer - how can I right click?
Click here for instructions on how to enable right click on a Mac.
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How do I turn off the sound/vibration?
The sound and vibration can be turned on and off under 'Settings' in the game's menu.
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I want to clear some space on my phone or tablet.
To minimise the space that Just Jigsaws takes up on your device, you can remove any downloaded copies of all completed puzzles - to do this, open the menu, click 'Settings' and then click the 'Clear space' button. If you want to clear more space, you can also remove downloaded copies of puzzles you haven't completed. To do this, go to your collection click on the puzzle which you no longer wish to store a downloaded copy of. Then click the three dots in the top right and uncheck the 'Keep for offline' box'.
To see which puzzles are already downloaded, go to your collection and click the three dots in the top right, and choose 'Show offline availability' - any puzzles that aren't available for offline play will then become grayscale and blurred.
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Misc
Where can I play Just Jigsaws?
Just Jigsaws can be played across most types of devices and is available on the App Store, Google Play Store and Amazon. It can also be played on a PC or laptop device via Facebook. If you play linked with your Facebook account, you can play with the same progress across multiple devices.
Click on the buttons below to find the game on your app store:
Click here to play the game in your browser on Facebook.
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How can I keep up to date with the latest news and offers from Just Jigsaws?
We keep our players up to date with news, game updates and offers on our Just Jigsaws Community Facebook page which you can find here. Make sure you Like and Follow the page there to be the first to see our updates.
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Where can I find my player ID number?
You can find out your player ID by opening the menu whilst in your puzzle collection. We recommend you make a note of this somewhere safe as this can help if you ever have any trouble with or questions about the game.
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How can I protect my account?
The last thing you want is to lose access to your puzzle collection - whether you’re getting a new device, need to uninstall or reinstall, or accidentally drop your phone in the bath, make sure your account is protected and your progress backed up!
While you can play the game as a 'guest' it is strongly recommended that you link your account to either Facebook or to Apple/Google/Amazon (depending on the device you are using). Doing this will ensure that your progress can be easily restored if you change device or want to play across different devices.
If you haven't already done so, you can link your account and backup your progress under 'Settings' in the menu - here you can see which platform your account is currently linked to.
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How do I close the app on my mobile/tablet device?
On iPhone and iPad, bring up the recently used apps menu; on iPhone X or later or an iPad with iOS 12, from the Home screen, swipe up from the bottom of the screen and pause slightly in the middle of the screen. Press and hold Just Jigsaws then swipe it up to close the app; On an iPhone 8 or earlier, double-click the Home button. Swipe Just Jigsaws up to close the app.
On Android devices, access the recent apps menu – this is usually accessed by a button to the right of the home button. Then swipe away Just Jigsaws. If you are troubleshooting a problem and this doesn’t help, try force closing the app instead – go to your device's settings and choose Apps. Select Just Jigsaws and choose Force Stop.
On Kindle devices, go to your device's settings and choose Applications, then filter by Running Applications. Select Just Jigsaws and choose Force Stop.
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How do I get the latest updates for the mobile app?
Simply visit your device’s app store (where you downloaded the app) and go to the page for Just Jigsaws. If there are updates available you should see an ‘Update’ option.
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How often do you release new sets of puzzles?
Puzzle sets are released twice per week, normally on a Monday and a Friday. Some weeks there will be extra releases featuring seasonal puzzles.
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How often do you have sales?
We normally have a weekly sale, which starts each Wednesday and lasts for two days!
Sale sets will appear at the top of the puzzle store and will show with the discount marked too so you can easily see which sets are on sale and what the discount amount is.
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What is the Game Club?
Game Club allows you to claim free Coins in Just Jigsaws in return for trying out some of our other games!
To take part, click the Game Club icon in Just Jigsaws. You'll see three options:
Play & Earn shows you the games you can play to earn Coins in Just Jigsaws, as well as the tasks you need to do to get your Coins. There are also instructions for how to claim and links to the other games.
Get Code lets you get a 4 letter code once you’ve completed a task. You should click this button in the other game you’ve played to get Just Jigsaws Coins. You can also tap it in Just Jigsaws to get codes for rewards in other games.
Redeem Code lets you enter your 4 letter code from another game to get your Just Jigsaws Coins!
Please note, you’ll need to be playing online to see the Game Club icon in Just Jigsaws. The Game Club feature cannot be accessed from Apple devices, but you can still take part on other devices if you’re connected to Facebook.
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Is the game available in other languages?
The game is only available in English, however, most of the game is picture based which allows players from all over the world to access and enjoy it; we have lots of players who speak different languages and still enjoy the game a lot!
If you have any questions, please do let us know and we’ll do our best to help!
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What are Coins? How do I get more?
Jigsaw Coins are used to purchase new sets of puzzles in the game, as well as for a few other helpful features like preventing mistakes or creating and receiving extra patterns.
You earn Coins when you complete puzzles for the first time. You will also receive a Daily Reward of Coins for each day that you log in to the game.
Coins can also be purchased in the game, all you need to do is press the 'Add' button next to your Coin total in the game's menu. Purchasing Coins is completely safe, each purchase is processed securely by the relevant app store or by Facebook (depending on which device you are playing the game on). We do not have access to any of your payment details.
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Why do I have to pay for Coins? They should be free!
Just Jigsaws costs money to make and keep running. We have to pay developers, rent servers and pay for images - basically we need players to support us so we can keep the game running for everyone.
We know some players can’t or choose not to purchase Coins - it’s possible to play the game without buying anything, you just won't be able to get new puzzles as often. We’re really thankful to the players who choose to support the game by purchasing Coins!
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Can I buy a gift of Coins for a friend?
This is not currently an option in the game.
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I'm on a computer - why does the price for Coins change when I click to buy some?
Facebook does not share their exchange rate, or what currency a player uses, with us. The prices for Coins in Just Jigsaws are set in US$. If you're using a different currency we use a current exchange rate and your country to give a guide for what the Coins might cost, so this might vary very slightly from the actual cost. Don't worry though - you'll always have the chance to see the actual cost, in your selected currency, in Facebook's purchase window before you decide whether to make the purchase.
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How can I report a security vulnerability in the game?
How can I contact your support team to ask a question?
If you can’t find the answer to your question here in the FAQs and still need help, get in touch. You can send us a message using the ‘Contact us’ button in the game's menu.
