Jigsaw World FAQ


Jigsaw World FAQ

General Questions
Currencies and In-Game Purchases
Friends and Gifts
Technical Support
Terms of Service

General Questions

Where can I play Jigsaw World?

You can play the game in your browser on Facebook.

We are currently working on a brand new mobile version of the game which will allow you to play across phones and tablets! Stay tuned for more info in the future.

Is the game available in other languages?

The game is only available in English, however, most of the game is picture based which allows players from all over the world to access and enjoy it; we have lots of players who speak different languages and still enjoy the game a lot!

If you have any questions, please do let us know and we’ll do our best to help!

How can I make sure I see posts from Jigsaw World in my Newsfeed?

First, make sure you have ‘liked’ our Community page using the like button below the game.

Then, to make sure Facebook shows all our posts in your Newsfeed, visit our Community page and click the ‘Follow’ or ‘Following’ button, then choose ‘See first’.

I have an idea/suggestion for the game, can I share it with you?

We’d love to hear your feedback! Drop us an email using the Contact button below, or let us know on our Facebook page! We really appreciate all feedback we receive, and while we can’t include every suggestion in the game we do listen to all that our players have to say and try our best to include them where possible.

I really love Jigsaw World! Can I do anything to help?

We’re glad to hear that! Please ‘like’ us using the like button just below the game. You can also consider purchasing Puzzle Coins as it helps to support us and pay for improvements. It would also really help if you could get as many new people playing as possible.



How do I play Jigsaw World?

First, you’ll need to choose a jigsaw from your collection.

Once you open a jigsaw, simply click and drag the pieces to put them together. When you place two correct pieces next to each other, they will click into place and stay together when you move them around.

The buttons and menus at the top of the game have lots of helpful options such as showing a guide of the jigsaw, opening a piece tray to put loose pieces in and selecting all the edge pieces.

You can leave a jigsaw and come back to it at any time, however, make sure to click ‘File’>’Save Position’ to save your progress to your account before you leave!
A menu called File open, with an option saying Save Postition highlighted

How do I turn the background guide image/faint image of the jigsaw on and off?

You can turn this on and off using this button in the toolbar:
A button showing a faint picture of a landscape.

Alternatively, you can do this under the “Options” menu.

How do I get more jigsaws?

To purchase more jigsaws with your Puzzle Coins, please visit the Jigsaw Store in the game.

How is my reward determined?

The reward you receive for completing a jigsaw for the first time will vary based on the default number of pieces for that jigsaw. You will only receive coins the first time you complete a jigsaw.

You will not receive Puzzle Coins for playing jigsaws you’ve made yourself or received as a gift.

How do I move around the jigsaw?

Right-click with your mouse to drag the jigsaw board around. You can also turn on left-click to move in the Settings and then left-click and drag anywhere on the background to move – note that this will disable the option to select and move multiple pieces at once.

You can also zoom with your mouse wheel or +/- keys, and the game will zoom to the spot where your mouse pointer currently is, and you can drag a piece towards the edge of the jigsaw to move in that direction. These options can be turned off in the settings.

How do I zoom in and out of the jigsaw?

To zoom in and out on a computer you can use the -/+ buttons in the menu at the top of the game. You can also zoom with your mouse wheel or +/- keys, and the game will zoom to the spot where your mouse pointer currently is.

How do I rotate the pieces?

In Jigsaw World, all the pieces are already the correct way up so there is no need to rotate them!

Can I leave a jigsaw and come back to it later?

Absolutely! Just make sure to click ‘File’>’Save position’ to save your progress to your account before you leave the jigsaw!

You can buy new jigsaws, make your own jigsaws, play any other jigsaws from your collection or close the game; the progress on your original jigsaw will be waiting for you next time you open it, and it will show a percentage complete in your collection so you can easily find which jigsaws you’ve already started.

Can I select more than one piece at once?

Yes! Simply click on the background and drag the box that appears over all the pieces you want to select.

You can then move these pieces together in the normal way. When you’ve finished, click anywhere on the background or on another piece to stop selecting these pieces.

If this feature is not working for you, please check that left-click to move is turned off in your settings, as this will disable the option to select multiple pieces.

Help! I can’t find the last piece of my jigsaw.

Sometimes pieces are hidden underneath the jigsaw, or at the very edges of the playing mat. Don’t worry, there are no missing pieces in Jigsaw World!

To help you find that pesky last piece you can use the ‘Arrange pieces around edge’ button, which should bring the piece to the edge of your jigsaw.

How do I make my own jigsaws?

Click the ‘Create a jigsaw’ button. You’ll be able to choose a picture from your computer. You can also flip and rotate the picture and choose an album for your jigsaw.


You can also increase the number of pieces to make a bigger, premium sized jigsaw. This will cost Puzzle Coins, and the amount it will cost is displayed above the size slider.

You can make one jigsaw a day for free, and then as many more as you would like for 30 Coins each.

I started a jigsaw last time I played, but now it is back to the beginning!

Make sure to always click ‘File’>’Save Position’ before you leave a partly completed jigsaw to prevent this from happening.
A menu called File open, with an option saying Save Postition highlighted

How do I hide or delete jigsaws from my collection?

You can hide all your completed jigsaws by unticking the box next to ‘Show completed’ when you are in your jigsaw collection. This will hide all the jigsaws you’ve already finished, but allow you to go back and do them again later if you want to, by re-ticking the box.

You can also permanently delete jigsaws from your collection by clicking ‘Organize…” in the bottom left of your collection and clicking all the jigsaws you wish to delete, then clicking the ‘Delete Selected’ button. Please note that deleting jigsaws is permanent and cannot be undone.

How do I use albums in my jigsaw collection?

Whenever you get a new jigsaw it will already be in an album. You’ll also be asked to pick an album when you create your own jigsaw.

You can move jigsaws to different albums whenever you wish – to do this, click ‘Organize…” in the bottom left of your collection then click all the jigsaws you wish to delete. Then, click the ‘Move selected to Album…’ button and choose which album you want to move these jigsaws to.

You can also make your own new albums, using the New album button, as well as renaming or deleting an album by clicking it in your albums list and then clicking the Rename album or Delete album button.

The View All section of your collection will always show all of your jigsaws, regardless of which album they are in. The Made by me section will show all of the jigsaws you’ve created, and the From friends section will show all the gifts you’ve received; again this is regardless of which album they are in.


Currencies and In-Game Purchases

What do I need Puzzle Coins for and how do I get them?

Puzzle Coins are used to buy new sets of jigsaws in the game.

You will receive Puzzle Coins after completing an official Jigsaw (that’s a jigsaw from the store or a free jigsaw from us) for the first time. You will also receive a Daily Reward of some free Coins for each day that you log in.

Coins can also be purchased through Facebook – you can purchase Coins by clicking the + button next to your Coin total in the game.
A picture of coins with the number 3 next to it, and a green + button on the right

I'm on a computer - why does the price for Coins change when I click to buy them?

Facebook does not share their exchange rate, or what currency a player uses, with us. The prices for Coins in Jigsaw World are set in US$. If you’re using a different currency we use a current exchange rate and your country to give a guide for what the Coins might cost, so this might vary very slightly from the actual cost. Don’t worry though – you’ll always have the chance to see the actual cost, in your selected currency, in Facebook’s purchase window before you decide whether to make the purchase.

Cartoon coins next to the number 3000 (25% extra!) showing a price of £8.14. Caption reads "Guide price in game, Based on exchange rate
Facebook 3000 Puzzle Coins purchase window, showing price of £8.17 Caption reads Actual price you pay Uses Facebook's exchange rate

How does the Daily Reward work?

Each day that you log in to the game you will automatically receive 10 free Coins. You don’t have to do anything to get this except open the game!

If you have purchased Coins via an in-app purchase any time within the last year you will automatically get 15 free Coins a day instead of 10! This lasts a whole year from your most recent purchase, and you don’t have to do anything extra to claim the Coins – just log in!

Is buying Puzzle Coins safe? I am worried about using my credit card online.

All purchases are processed securely by Facebook, and we do not have any access to your payment details. Facebook processes millions of dollars worth of payments each day. If you do have any problems with your order, please let us know and we can help.


You can learn more about Facebook payments, including which payment methods are accepted, here.

Why do I have to pay for Puzzle Coins? They should be free!

Jigsaw World costs money to make and keep running. We have to pay developers, rent servers and pay for images – basically we need players to support us so we can keep the game running for everyone.

We know some players can’t or choose not to purchase Puzzle Coins – it’s possible to play the game without buying anything, you just won’t be able to get new jigsaws as often. We’re really thankful to the players who choose to support the game by purchasing Puzzle Coins!


Friends and Gifts

How do I send jigsaws to my friends?

You can send jigsaws that you have made yourself to any of your Facebook friends who play. To do this, go to ‘Misc’>’Send jigsaw to friends’. You can then choose which jigsaw you’d like to send, and after this select which friends to send it to.

Can I send a jigsaw to more than one friend at once?

Yes! Just follow the instructions for sending a jigsaw to your friend, and choose all the friends you want to send the jigsaw to after choosing the jigsaw.

How can I find more friends who play the game?

You can invite your Facebook friends to play or visit our Community page and befriend other fans of the game.

To invite your friends just click ‘Misc’>’Invite friends’ to post to your wall inviting all friends to play. Alternatively, you can send your friends a link to the game directly – the link to send is https://apps.facebook.com/jigsawworld

How many gift jigsaws can I accept each day?

You can accept one jigsaw per day for free – after that, you can accept as many more as you wish for 30 Coins each. Note that if your friend sends a premium sized jigsaw, instead of a normal sized one, you will need to pay some extra Coins to accept it – this will be shown next to the jigsaw in your gift box. Normal sized jigsaws will just have a check mark instead of a price, so they’re easy to spot!

How long do jigsaws stay in my gift box?

Jigsaws will stay in your gift box for around a week. After this time, any unclaimed jigsaws may be removed. This limit is necessary to avoid a build-up of too many jigsaws on our servers and to avoid loading issues with the game.

How do I change my Privacy settings so that anyone can send me friend requests?

Go to any page on Facebook, click the down arrow in the top right and select ‘Settings’.

Then select ‘Privacy’ on the left hand side. Under ‘Who can contact me?’ set ‘Who can send me friend requests?’ to ‘Everyone’.

How do I make Jigsaw World visible on my public profile?

Hover over ‘APPS’ then click ‘More’ on the left hand side of your Facebook homepage. Hover over Jigsaw World and click the little grey cog, then choose ‘Edit Settings’. Change the ‘App visibility’ to ‘Public’.

Then go to your Facebook profile page and click ‘More’ under your cover photo. Select ‘Manage Sections’ and tick ‘Apps and Games’ so that this section is visible.

Help! I’ve been blocked from sending Friend Requests!

Sometimes Facebook will block a user from sending Friend Requests if they have had too many of their requests go unanswered or be rejected. This is usually a temporary measure, and in the meantime you can still accept friend requests from others.

To try and minimise the risk of this happening, try sending just a couple of requests at once and waiting for them to be answered before sending more. We also recommend sending a message to the person whom you are adding to introduce yourself – if you have received a request, you may need to check the ‘Filtered’ section of your Facebook messages to see if the sender has messaged you.

Can I buy a gift of Puzzle Coins for a friend?

Yes! You can purchase Puzzle Coins as a gift for a friend. To do this, click on the + button next to your Coin total in the game. Then select ‘Buy Coins for a Friend’ (you may need to scroll down to see this option).

You can then choose which friend to buy Coins for, and how many to buy.

After you’ve bought the Coins, they will be added to your friends total and they will receive a message in the game letting them know about your gift. They will need to refresh the game in order to get the Coins and see your message.

My friend bought me some Puzzle Coins but I haven’t received them.

Make sure to refresh the game in order to get your Coins. If you are still having trouble, please ask your friend to contact us using the ‘Send error report’ option under ‘Misc’ in the game and we can get this sorted for you.



What is the Game Club?

Game Club allows you to claim free Coins in Jigsaw World in return for trying out some of our other games!

To take part, click the Game Club option under Misc in Jigsaw World. You’ll see three options:

Play & Earn shows you the games you can play to earn Coins in Jigsaw World, as well as the tasks you need to do to get your Coins. There are also instructions for how to claim and links to the other games.

Get Code lets you get a 4 letter code once you’ve completed a task. You should click this button in the other game you’ve played to get Puzzle Coins. You can also click it in Jigsaw World to get codes for rewards in other games.

Redeem Code lets you enter your 4 letter code from another game to get your Puzzle Coins!


Technical Support

What operating systems can I play the game with?

The game is designed for currently supported PC and Mac operating systems. Currently these are Windows 10 and Windows 7 on PC, and macOS Mojave or macOS High Sierra on Mac. You may find that you are able to run the game on older operating systems, however, this cannot be guaranteed and the support we can provide for these may be limited due to their age.

I have an Apple Mac computer - how can I right click?

Click here for instructions on how to enable right click on a Mac.

I have a problem with the game, what should I do?

Please clear the cache through your browser’s settings.

If after doing this and reloading the game it is still not working there are some other things that you can try:

1. Check that third party cookies are enabled in your web browser’s settings.

2. Try using a different web browser to see if the same issue still occurs.

3. Make sure you are using the most up to date version of your web browser.

4. Make sure your graphics drivers are up to date if you’re using Windows, or that your version of OS X is the most up to date one available if you’re on a Mac.

Still not working? Facebook or Jigsaw World might be having server problems, so wait for a while and try again. If all else fails, let us know and we will try and help you further.

How do I clear my browser’s cache?

Follow the links below for instructions on how to clear your cache:

In Google Chrome
In Firefox
In other browsers

How do I update my graphics drivers?

These instructions are for Windows. If you have a Mac, your graphics drivers will update automatically when you update OS X.

First, find out what make of graphics adapter you have.

Then, follow the links below to find and install the right drivers for your adapter:

For NVIDIA/GeForce/GTX adapters
For AMD/Radeon adapters
For Intel adapters

How do I find out what make of graphics adapter I have?

1. Open the Start Menu and search for ‘Device Manager’ – open it.

2. Double click on ‘Display Adapters’

3. Your graphics adapters will appear – you may have more than one, if so, make a note of each one. In the example below, the graphics adapter is ‘NVIDIA GeForce GT 730’, so the make is ‘NVIDIA/GeForce’. You might also see ‘Intel’ or ‘AMD/Radeon’.
graphics adapter

How do I update my browser?

In Google Chrome: Click the 3 lines in the top right, and go to ‘Help >’,’About Google Chrome’ – Chrome should automatically start to update if there is an update available.

Firefox: Click the 3 lines in the top right then Help, then choose About Firefox – Firefox should automatically start to update if there is an update available.

Edge: Edge is updated automatically when you update Windows – please make sure you’ve installed the latest Windows updates to ensure you get the most up to date version of Edge.

Safari (on a Mac): Safari is updated automatically when you update macOS – please make sure you’ve installed the latest macOS updates to ensure you get the most up to date version of Safari.

How do I check that third party cookies are enabled in my browser?

Follow the links below for instructions on how to enable cookies:

In Google Chrome
In Firefox
In Internet Explorer
In Edge
In Safari


Terms of Service

Terms of Service

Click here to see our terms of service.

Privacy Policy

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